1. No payment through this website
The provider website and preliminary Provider Fit Check do not currently operate a direct checkout, charge a joining fee or collect payment for submitting an application. Accordingly, there is ordinarily no website payment to refund.
2. Provider agreements
If a provider is activated and later pays or receives amounts under a separate Provider Agreement, all fees, payout adjustments, credits, reversals, disputes and any applicable refunds are governed by that agreement and the relevant payment records.
3. Erroneous or duplicate charges
If you believe XPERDO has charged an amount in error or processed a duplicate payment, contact info@xaina.ae with the business name, transaction reference and supporting evidence. XPERDO will review the payment record and respond in accordance with the applicable agreement and law.
4. Consumer transactions are separate
This policy does not govern refunds, cancellations or rescheduling for consumer service bookings made through a separate XAINA marketplace or booking channel. Those transactions are governed by the customer-facing terms and policies shown at the point of booking.
5. Enterprise arrangements
Any payment or refund relating to an enterprise, property developer, community or integration arrangement is governed by the relevant signed commercial agreement.
6. No invented refund entitlement
Nothing on this page creates a refund percentage, deadline or entitlement beyond applicable law and the written agreement governing the relevant transaction.