01 · XMP
XAINA Marketplace
Customers discover and book trusted services directly through XAINA.
XAINA PROVIDER NETWORK · DUBAI
Grow your service business with XAINA.
XAINA is Dubai’s AI-first marketplace and residential service network for verified providers. Reach customers through XAINA Marketplace App and direct Community App Integrations, receive more relevant booking opportunities and build greater visibility through strong performance.Reach customers through XAINA Marketplace and direct Community App Integrations, supported by AI powered matching.
BUILT FOR PROVIDER GROWTHMarketplace demandCommunity accessQuality-led visibility
Licensed UAE providersArjan and JVC launch focusBased on German quality standards
EXAMPLE RESULTGOOD
EVIDENCE
PRELIMINARYXAINA FIT
86/100
EVIDENCE
Strong XAINA Fit
AI powered discoveryAsk XAINA guides service discovery
Two demand channelsMarketplace and participating communities
Quality earns visibilityVerified performance can improve priority
Growth intelligenceSignals that guide capacity and expansion
ONE VERIFIED PROVIDER PROFILE
Two ways to grow.
XAINA connects approved providers with direct customer demand and eligible resident demand inside participating communities.
02 · XAINA ENTERPRISE
Community distribution
Eligible providers can reach residents through participating developer and community app integrations.
XAINA MARKETPLACE + XAINA ENTERPRISE
One provider profile. Two premium customer experiences.
Approved providers can be discovered through the XAINA Marketplace App and through direct Community App Integrations, supported by the same verified service intelligence.
01
Direct marketplace demandCustomers browse, ask XAINA or book a suitable service directly through XMP.
02
Community embedded demandEligible residents access verified providers within participating developer and community experiences.
03
One intelligence layerYour verified profile, service capability and performance signals support matching across both channels.
XAINA MARKETPLACE APP
XAINA ENTERPRISE
A PARTNERSHIP WITH CLEAR EXPECTATIONS
What you gain. What quality requires.
XAINA is designed to help capable providers grow while protecting the customer experience.
What XAINA provides
- Qualified customer and resident demand
- Marketplace and community distribution
- Booking, payment and matching infrastructure
- Clear service standards and operating guidance
- Performance insights that identify growth opportunities
What XAINA expects
- Valid licensing and verified business identity
- Reliable capacity and transparent service scope
- Professional customer communication
- Quality checks, accountability and resolution readiness
- Commitment to continuous performance improvement
AI POWERED PROVIDER GROWTH
AI that helps good providers get found.
XAINA uses AI to make customer requests clearer, matching more relevant and strong performance more valuable.
Ask XAINA™
Customers explain what they need by voice or chat. You receive clearer, more relevant requests.
Your benefit: more qualified enquiries.XAINA Eye™
Photos, video and audio help clarify the job before booking.
Your benefit: less uncertainty around scope.SmartMatch™
Suitable demand is matched using your services, location, availability and verified quality.
Your benefit: more relevant booking opportunities.TrustMonitor™
Reliable delivery and strong service outcomes strengthen your profile over time.
Your benefit: good performance builds visibility.Forecast AI™
Demand signals show where new capacity or service areas may be valuable.
Your benefit: plan expansion with evidence.Shield AI™
Risk signals help make transactions safer for providers and customers.
Your benefit: greater platform trust.Better performance can improve matching priority.
When several providers are suitable, stronger verified Fit and performance signals can increase relevant visibility. Service suitability, territory and live availability still determine the match.
These capabilities are introduced progressively as XAINA grows, while Growth Intelligence™ turns demand and performance signals into practical provider insights.
LAUNCH CATEGORIES
Where quality meets demand.
Initial provider acquisition focuses on Arjan and JVC, with activation determined by category, territory and verified capability.
Home Cleaning
Reliable teams, consistent standards and accountable completion.
Handyman & Maintenance
Prepared professionals for repairs and installation work.
AC Services
Qualified maintenance and responsive technical support.
Laundry & Garment Care
Pickup, professional care and reliable return.
Manicure & Pedicure
Premium beauty services in the customer’s home.
Pet Sitting & Dog Walking
Trusted support for pets and their owners.
Available soonFuture category providers can complete the Fit Check now and join the category activation waitlist.
Car WashBarber & GroomingBeautyFitness StudiosPrivate ChefMassage & WellnessFlowersHealth CarePest ControlPackers & MoversHome Event ServicesGarden/Landscaping
DUBAI EXPANSION NETWORK
Apply from anywhere in Dubai.
Arjan, JVC and Dubai Hills are the first provider acquisition territories, but strong providers across Dubai can complete their profile now. Qualified providers outside active areas join the priority expansion waitlist.
Verified supply can help XAINA activate a territory earlier when customer demand and operating coverage are ready.
Initial activation focusONBOARDING FIRST
ArjanJVCDubai Hills
Priority expansion waitlistAPPLY NOW
DEMAND MODES
Qualify for the demand that fits your operation.
NOWMobile services delivered at the customer’s location.
SELECTServices delivered at physical venues customers can choose and visit.
EMERGENCYUrgent emergency services delivered by specially qualified providers.
EARLY PROVIDER BENEFIT · FIRST 12 MONTHS
TRANSPARENT PROVIDER ECONOMICS
Know what you earn before you accept.
There is no joining fee. Early Providers pay no annual platform licence fee during their first 12 months. XAINA earns through the disclosed service fee on completed bookings.
Keep 80% on SELECT with a 20% XAINA service fee.
Keep 75% on NOW with a 25% XAINA service fee.
Keep 70% on EMERGENCY with a 30% XAINA service fee.
Annual licence waived for 12 months for the initial provider cohort.
Weekly payouts for completed, uncontested services, subject to payment settlement.
No exclusivity. You control your services, territories and live availability.
EARNINGS CALCULATOR
Estimate your payout.
Adjust the booking value and XAINA demand mode.
Booking valueAED 300
XAINA service feeAED 60
Estimated provider payoutAED 240
Illustrative estimate before VAT treatment, refunds, chargebacks and any category specific adjustments set out in the Provider Agreement.
ILLUSTRATIVE PROVIDER SCENARIOS
Different strengths.Different paths to growth.
These examples show how provider capabilities could translate into XAINA distribution and growth. They are illustrative, not customer case studies or performance forecasts.
SCENARIO 01ESTABLISHED OPERATOR
The trusted laundry operator
Strong local reviews and reliable logistics, but limited digital acquisition outside existing neighbourhoods.
XAINA FitPickup and delivery capability create a strong NOW profile for mobile laundry services.
Growth pathGain visibility across XMP and eligible communities without building a separate acquisition funnel.
Expansion signalRepeat demand can identify the next community where capacity should be added.
NOWXMPENTERPRISE
SCENARIO 02RESPONSIVE TEAM
The prepared maintenance company
Licensed technicians, broad capability and fast dispatch, with inconsistent inbound demand during the week.
XAINA FitVerified tools, skills and capacity support NOW and selected EMERGENCY jobs.
Growth pathSmartMatch routes suitable jobs by skill, territory, urgency and live availability.
Expansion signalDemand patterns reveal which technician skills and time windows are underserved.
NOWEMERGENCYSMARTMATCH
SCENARIO 03PREMIUM VENUE
The high quality nail studio
Excellent work and customer loyalty, but a small audience outside its immediate neighbourhood.
XAINA FitA verified physical venue, portfolio quality and hygiene standards support SELECT positioning.
Growth pathReach customers looking for trusted appointments at a premium physical venue.
Expansion signalBooking preferences help refine opening hours, service bundles and future team growth.
SELECTPHYSICAL VENUECOMMUNITIES
All scenarios are hypothetical examples. Actual activation, demand and growth depend on verification, customer demand, provider performance and territory availability.
SIMPLE, STAGED ONBOARDING
From Fit Check to first suitable booking.
Start without uploading documents. Verification only begins after you decide to continue.
Check your Fit
Share your business, category, location and public profiles.
Review your result
See your preliminary fit, recommended modes and verification gaps.
Verify your business
Confirm licence, identity, team, insurance and operating capability.
Configure services
Agree services, pricing, territories, availability and demand modes.
Start receiving demand
Receive suitable opportunities after successful activation.
Your first step is lightweight: the preliminary XAINA Fit Check requires no document upload and does not lock you into a contract.
PROVIDER MATCHING ENGINE
See how your business aligns with XAINA.
Receive a preliminary view of your service reputation, operational readiness, public presence and category fit.
Evidence informedProvider information is considered alongside selected public business sources.
Capability matchedCategory, territory and operating readiness shape the recommended XAINA modes.
Human verifiedA preliminary score never replaces legal, identity, quality or safety verification.
YOUR BUSINESS
Let’s start with the essentials.
Your primary operating area determines the initial activation or waitlist assessment. You can select your complete current and future coverage later.
PUBLIC PRESENCE
Help us find your business.
We only analyse the business information you provide and selected public business sources. You will be asked to confirm any profiles we find.
CAPABILITIES
Tell us how you operate.
Your preliminary result is not approval or certification. Legal, identity and safety requirements are verified separately.
✦
XAINA PROVIDER MATCHING ENGINE
Building your Fit Profile.
We are reviewing the information available for your business.
✓ Reviewing your service presence
✓ Analysing customer reputation
✓ Mapping your services
○ Evaluating market positioning
○ Building your XAINA Fit Profile
STRONG XAINA FIT
86/100
Your business shows strong potential.
Best initial alignment: XAINA NOW
Evidence qualityGoodMultiple current sources found
Service reputationSTRONG
Category fitSTRONG
Digital readinessDEVELOPING
Operational readinessVERIFY
Two items need verification
Confirm live team capacity for NOW bookings and complete insurance verification.
Preliminary assessment based on the information you provide and selected public business sources. It does not constitute approval, certification or eligibility confirmation.
THE XAINA QUALITY FRAMEWORK
Quality is verified, not assumed.
XAINA’s framework is based on German quality standards and adapted to UAE licensing and local operating conditions. A strong public profile is only the beginning. Activation follows structured verification, assessment and operational readiness checks.
01
Preliminary fit
Public business signals and provider supplied information establish an initial view.
02
Verified readiness
Licence, identity, insurance, services and team capabilities are checked.
03
Performance intelligence
Real service outcomes continuously strengthen future matching and quality decisions.
PROVIDER FAQ
Clear answers before you apply.
Commercial and operational details are confirmed in the category specific Provider Agreement before activation.
Do I have to work exclusively with XAINA?
No. XAINA does not require exclusivity. You may continue serving your own customers and working with other channels.
Are there joining or annual licence fees?
There is no joining fee. Early Providers pay no annual platform licence fee during their first 12 months. Any fee applicable to a later renewal will be communicated transparently before renewal. Transaction based service fees apply to completed bookings from the start.
Who determines the service price?
XAINA and the provider agree the activated service catalogue and commercial terms by category. Before accepting a booking, you see the customer value, applicable fee and estimated payout.
Can I decline a booking?
Yes. You control availability and may decline an opportunity before accepting it. Once accepted, the booking becomes a service commitment and provider cancellation rules apply.
When do I get paid?
Standard payouts are processed weekly for completed, uncontested services, subject to payment settlement, refunds, chargebacks and the Provider Agreement.
What happens if a customer cancels?
The applicable customer cancellation policy is shown with the booking terms. Where a cancellation fee is collected and a provider allocation applies, the provider share is calculated after the relevant XAINA service fee.
What happens when a customer raises a complaint?
XAINA reviews complaints submitted within the applicable reporting window using service records and evidence from both sides. The affected payout may be held while Resolution AI and the operations team assess the case.
Do I need an LLC and insurance?
You need a valid UAE licence or professional permit appropriate to the service. The required insurance depends on the category and risk profile. Companies and properly licensed individual professionals may be considered.
Do I need my own employees and vehicles?
Not for every category. You must demonstrate a lawful delivery model, verified personnel, suitable equipment and reliable mobility for the territories you activate.
What is required for EMERGENCY?
EMERGENCY requires category specific licensing, insurance, qualified personnel, the correct tools, verified response capability, live availability and a strong performance record.
Can I apply if I am outside Arjan or JVC?
Yes. Providers across Dubai can complete the Fit Check and join the expansion waitlist. Strong verified supply may help XAINA activate a territory earlier when demand and operating coverage are ready.
TALK TO XAINA
Prefer to speak with us first?
Ask a question about provider onboarding, categories, territories or how XAINA could support your business.
YOUR NEXT STEP